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Return Policy

At Petals, we love everything, but you may not. If you are not satisfied with your purchase, Petals accepts returns on all non-plant products within 30 days of purchase when accompanied by an original receipt. We will then refund your purchase to the original method of payment. After 30 days, we will refund your purchase with a Petals store credit. If a return is made without a receipt, a store credit will be issued. All sale items and gift cards are Final Sales and are not eligible for returns or exchanges. 


Return Policy for Live Plants and Petals Custom:


Live Plants:

We love being plant parents. Because live plants are subject to various conditions, Petals does not offer a guarantee, refund, or exchange purchased in-store.  

Petals Custom:

All custom items purchased from Petals are unique to each individual. Due to the uniqueness of these items, all custom planters and florals are Final Sales. Petals provides each custom planter with proper care and watering instructions. 

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